Customer Service Ambassador

1 month ago


Lake Jackson, Texas, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a positive member experience. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests. Your goal will be to create a welcoming and inclusive environment that makes everyone feel valued and supported.", "Responsibilities": "

* Greet members, prospective members, and guests with a smile and provide exceptional customer service
* Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups
* Assist with maintaining the neatness and cleanliness of the club
* Respond to member questions and concerns in a timely and professional manner
* Collaborate with the team to ensure a seamless member experience

", "Qualifications": "

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability are a must
* Exceptional customer service skills
* Strong listening and problem-solving skills
* High School diploma/GED equivalent required
* Must be 18 years of age or older

", "Physical Demands": "

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Occasional lifting up to 25 lbs

", "Equal Opportunity Employer": "Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

"}

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