Patient Services Coordinator

3 days ago


Washington DC USA, United States US Fertility, LLC Full time
{"title": "Patient Services Representative", "description": "Job Overview

At US Fertility, LLC, we are seeking a highly skilled and compassionate Patient Services Representative to join our team. This is a part-time/weekend position working every other Saturday and Sunday from 7am to 11am.

As a Patient Services Representative, you will be responsible for maintaining patient accounts, optimizing patient satisfaction, and providing exceptional customer service.

Key Responsibilities
  • Maintain accurate and up-to-date patient records
  • Schedule appointments and manage patient flow
  • Address customer/patient issues and provide effective resolution
  • Provide timely feedback to the practice regarding service failures or patient concerns
  • Consult with patients regarding their benefits, coverage, and financial options
Requirements
  • Minimum 2 years of applicable work experience
  • High School diploma required
  • Extensive knowledge of insurance/benefits, medical terminology, and medical billing
  • Experience working in an OB/GYN office is a plus
  • Strong communication skills, independent worker, detailed-oriented, computer savvy
What We Offer
  • Competitive pay + bonus
  • Comprehensive training
  • Ability to make an impact in the communities we serve

We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do.

", "lang_code": "en"}

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