Housing and Shelter Program Assistant

4 weeks ago

San Francisco, California, United States Dolores Street Community Services Full time
Job Summary

The Housing and Shelter Program Assistant will provide support to the health and well-being of residents/participants at different Mission Action housing and shelter programs. This role will involve monitoring and maintaining site safety, responding to emergencies, managing conflict resolution, and providing administrative support.

Key Responsibilities:

  • Screen all visitors and act as the first point of contact for residents and guests.
  • Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
  • Oversee all building activity, providing support to challenging situations, crisis intervention, and de-escalation.
  • Respond to emergencies by following the appropriate organizational protocol.
  • Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
  • Assist with the communication with residents/participants involving support services or property management needs.
  • Provide additional administrative support to the program and/or property management.
  • Participate in staff training, staff meetings, and staff development activities as requested.

Requirements:

  • At least 2 years of direct service experience with HIV/AIDS, youth, families, adults, LGBTQ, and Latinx communities.
  • Demonstrated knowledge/experience working with low-income communities experiencing trauma, and/or substance abuse while practicing a harm reduction model.
  • Bilingual (written and oral) in Spanish preferred but not required.
  • Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
  • Strong written and oral communication skills.
  • Ability to work both independently and as a member of a multi-disciplinary team.
  • Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
  • An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
  • A strong commitment to housing justice, as well as inclusive and multi-cultural programming.

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