Program Aide
4 weeks ago
At Samaritan House, we are committed to providing essential services and personalized support to the working poor in San Mateo County. As a Program Aide, you will play a vital role in ensuring our clients receive the resources they need to create their own stability and remain an active, successful part of our community.
Under the general supervision of the Shelter Services Operations Manager, you will coordinate the orderly operation of our Shelter Services Sites and facilitate the delivery of quality services to clients. This includes working with vendors and community support services to support the Agency's Shelter Services program needs and the needs of our clients.
As a Program Aide, you will be responsible for ensuring the delivery of excellent and quality customer service in all aspects of the program. You will respond to the needs of clients and listen to their concerns or inquiries, managing any situations that arise in a professional and appropriate manner.
You will also be responsible for maintaining safe shelter property and program environment, including all appliances and alarm systems. You will conduct monthly walk-through tours with the Shelter Operations Manager to identify needed repairs and maintenance.
We are seeking a highly motivated and organized individual with excellent communication skills and the ability to work independently and collaboratively within teams. If you are passionate about providing support to those in need and have a strong commitment to delivering excellent customer service, we encourage you to apply for this exciting opportunity.
Essential Functions:
- Ensure the delivery of excellent and quality customer service in all aspects of the program.
- Respond to the needs of clients and listen to their concerns or inquiries.
- Maintain safe shelter property and program environment.
- Conduct monthly walk-through tours with the Shelter Operations Manager.
Requirements:
- AA in Non-Profit Administration, Human Services or related field.
- Minimum Education is GED or High School Diploma.
- 1-2 years of experience in the following:
- Working in a congregate or non-congregate residential facility - Shelter Experience.
- Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
Preferred Certifications, Licenses and Special Skills:
- Experience with Clarity Database or other client tracking databases.
Physical Requirements and Background Check:
- References will be conducted by Samaritan House prior to employment.
- CES and Shelter staff will undergo formal criminal record background checks.
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