Services Coordinator

3 weeks ago


San Francisco, California, United States Episcopal Community Services Of San Francisco Full time
Job Summary

We are seeking a highly motivated and compassionate Services Coordinator to join our team at Episcopal Community Services Of San Francisco. The successful candidate will be responsible for providing exceptional support to our shelter participants, ensuring a safe and clean environment, and promoting a sense of community.

Key Responsibilities
  • Provide a meaningful orientation to shelter programs and services, engaging participants in activities and promoting a sense of belonging.
  • Maintain a safe, clean, and comfortable environment by conducting regular checks of the interior and exterior of the building.
  • Inspect facilities to ensure security and program compliance, maintaining accurate records and reporting any issues to supervisors.
  • Help orient participants to program rules and responsibilities, applying shelter rules and regulations in a fair and equitable manner.
  • Maintain accurate and complete records, including attendance, disciplinary actions, eligibility status, and bed assignments.
  • Respond to participant requests and questions in a professional and courteous manner, immediately reporting any problems to supervisors.
  • Participate in daily shift change meetings, maintaining a clean and healthy environment, and ensuring paperwork is complete and workspace is organized.
  • Collect, tag, store, and dispose of participant property according to shelter policies and procedures.
  • Honor and abide by agency rules of confidentiality, encouraging participants to engage in groups, activities, and shelter outings.
  • Act as a decision-maker for critical incidents relating to shelter operations, calling supervisors or site management staff for direction as needed.
Requirements
  • High School Diploma or GED equivalent with a minimum of six months experience working in a position with extensive customer service and public interaction.
  • Experience working with homeless adults is crucial to the success of Services Coordinators.
  • Strong communication skills, comprehension of ethics in social services, good general counseling and active listening skills, and proven problem-solving and crisis resolution skills.
  • Excellent cultural competency, reading, and writing skills, with prior paid experience working with homeless populations that use harm-reduction models.
  • Prior work with mental health, disabilities, or substance abuse issues is preferred.
  • Ability to meet physical requirements of the position, including long periods of sitting, lifting items up to 40 pounds, and traveling to and from ECS sites.
What We Offer

Episcopal Community Services Of San Francisco is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity, equity, inclusion, and belonging, and we are proud to offer a competitive salary and benefits package to our employees.


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