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Patient Intake Coordinator

2 months ago


Irvine, California, United States Hill-Rom Full time
About the Role

This is an exciting opportunity to join our team as a Patient Intake Specialist, where you will play a critical role in ensuring seamless patient experiences and exceeding customer expectations.

Key Responsibilities
  • Verify patient insurance benefits and determine coverage and payer requirements
  • Load benefit information correctly to facilitate clean claims and streamlined revenue
  • Conduct patient interviews to gather, confirm, and input medical, insurance, and demographic information
  • Assess Face to Face documentation to determine if payor requirements are met
  • Evaluate the risk of shipping medical devices based on patient information, place of service, insurance validation, and government and commercial insurance requirements
  • Discuss patient financial liability, set up payment plans, and provide assistance when needed
  • Educate patients on the benefits of therapy and promote therapy adherence
  • Accurately document events and communications in a timely manner
  • Initiate the process for obtaining necessary forms, such as the TCR, ABN, and other required documents during the training process
  • Provide timely follow-up with patients as needed
  • Facilitate the return of medical devices when patients no longer demonstrate benefit from therapy
Requirements
  • 3+ years of relevant experience, preferably in health insurance and/or durable medical equipment
  • High level of reasoning ability to successfully resolve patient and business issues
  • Strong critical thinking, problem-solving skills, and attention to detail
  • Outstanding written, verbal, and interpersonal communication skills
  • Proficiency in Microsoft Office software
  • High School Diploma or GED or equivalent required
Preferred Qualifications
  • Associates degree or higher
  • Third-party payer experience
  • Experience with TIMS
  • Fluency in Spanish
Compensation and Benefits

We offer a competitive salary range of $41,600 to $62,400, commensurate with experience. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.