Front Desk Associate
3 weeks ago
The front desk associate is the lead customer service contact for all clients, guests, and prospects. Essential to the day to day operations of the store, the Front Desk Associate also monitors client sessions to ensure guests are on time for appointments. The Front Desk Associate also helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone inquiries.
Culture:
Duties of the Front Desk Associate include maintaining and reinforcing the culture of Stretch Zone. At Stretch Zone, we work as a team. All team members are expected to clean and maintain the store. Everyone is expected to contribute. This culture is part of the foundation of Stretch Zone and its vital to the overall success of each location. This mindset helps us provide the very best service and atmosphere for all of our guests.
Essential duties and responsibilities:
Greets all clients and guests
Answers and directs all phone calls
Files customer complaints and concerns
Performs opening and closing procedures
Creates a good first impression
Calls and confirms all clients each day
Calls all clients who are not meeting their session per week average
Makes daily deposits
Responsible for the inventory of the store
Completes all automated tasks that are assigned to the front desk manager position
Confirms that every employee is correctly clocking in and out daily
Ensures that the store is clean and organized at all times
Required knowledge and skills:
Must be highly motivated and energetic
Excellent communication and interpersonal skills
Outstanding organizational skills
Strong attention to detail
Ability to multi-task
Has a solid understanding of operations
Must be a team player
Must be able to work days, evenings and weekends as necessary
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