Dialysis Clinical Operations Manager

7 days ago


Quincy, Massachusetts, United States U.S. Renal Care Full time

Job Summary

U.S. Renal Care is seeking a highly skilled and experienced Dialysis Clinical Coordinator to join our team. As a key member of our dialysis clinic operations, you will be responsible for assisting with the management and operation of our clinic, ensuring the delivery of high-quality patient care and services.

Key Responsibilities

  • Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.
  • Assist with planning and coordinating patient scheduling to ensure timely acceptance of patients and effective staffing levels.
  • Demonstrate effective use of supplies and staff labor hours.
  • Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing.
  • Perform duties as assigned to meet the patient care or operational needs of the clinic.

Outcomes and Quality Management

  • Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.
  • Work with the Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals.
  • Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.
  • Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.
  • Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management.

Operational Readiness and Compliance

  • Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements.
  • Work with the Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations.
  • Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys.
  • May assume Charge Nurse's responsibilities as needed.
  • May fulfill responsibility of facility Alternate CEO as delegated by Governing Body.
  • Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment & Performance Improvement Program is current at all times as delegated.
  • Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator.
  • Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.
  • Oversee the maintenance of equipment and supplies to meet current laws and regulations.
  • Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures.
  • Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.

Partnerships and Collaborations

  • Maintain collaborative working relationship with Medical Director and physicians.
  • Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community.
  • Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
  • Respond effectively to inquiries or complaints.

Staff Development and Management

  • Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.
  • Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary.
  • Assists with recruitment, training, development, and supervision of all personnel.
  • Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees.
  • Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.
  • Effectively communicate expectations; accept accountability and hold others accountable for performance.


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