Reading Services Consultant
1 week ago
Position Summary:
The role of the Reading Services Consultant at the Missouri Secretary of State is vital in providing support and resources to individuals who face challenges in accessing standard printed materials due to visual impairments, physical disabilities, or reading difficulties.
Key Responsibilities:
- Utilize the Keystone Library Automated Service (KLAS) database to assist Missouri residents with print disabilities in accessing necessary resources.
- Foster personal connections with patrons primarily through phone and email communication, ensuring they feel comfortable with library services.
- Uphold the confidentiality of patron information.
- Offer reading recommendations, guiding patrons in selecting genres, authors, titles, and subjects that suit their interests.
- Approach patrons with empathy and respect, demonstrating flexibility and patience, especially when interacting with individuals who have multiple disabilities.
- Promptly register new patrons, verifying their details and thoroughly explaining the range of library services available.
- Maintain a thorough understanding of the library's collection and stay informed about new publications and authors through reviews and peer interactions.
- Actively engage in weekly Reader Services meetings and monthly staff gatherings.
- Participate in outreach initiatives as assigned, including tours, exhibits, and conferences.
- Provide assistance with the circulation processes of library materials as needed.
Required Skills and Qualifications:
- Strong ability to build and maintain positive working relationships.
- Capability to collaborate effectively within a team environment.
- Adherence to office and division policies and procedures.
- Proficiency in explaining the full spectrum of library services, including machine operation and digital downloads, to patrons.
- Competence in using the Microsoft Office suite.
- Willingness to learn and adapt to new computer technologies and software applications.
Preferred Qualifications:
- A Bachelor's degree from an accredited institution is desirable but not mandatory.
- Previous experience in library settings is highly advantageous.
- Exceptional customer service skills are essential.
This job description is not exhaustive and may include additional duties as necessary for the effective functioning of the department.
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