Senior IT Support Specialist

1 day ago


Universal City, Texas, United States The CENTECH GROUP Full time
About the Role

The CENTECH GROUP is seeking a highly skilled and experienced Senior IT Support Specialist to join our team. As a Tier II Client Service Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide remote and on-site technical support for desktops, laptops, peripherals, and software applications.
  • Troubleshooting: Troubleshoot complex technical issues with Microsoft Office, Outlook, Windows 10, and Microsoft Teams/Office 365.
  • Network Security: Ensure authorized access to specific networks and maintain the security and integrity of our systems.
  • Hardware Implementation: Install and configure hardware and software solutions to meet client needs.
  • Software Support: Troubleshoot and resolve software installation and configuration issues.
  • User Support: Provide technical assistance to clients on network and desktop hardware and software issues.
  • Problem Resolution: Diagnose and resolve technical issues, and recommend and implement solutions.
  • Account Management: Create and manage user accounts, and update status in Active Directory.
  • Network Support: Support multiple U.S. Department of Defense (DoD) networks at different classifications.
  • Video Teleconference Support: Set up, operate, and schedule video teleconferences.
Requirements
  • Experience: A minimum of three (3) years of experience in Information Assurance (IA) technology, with a Secret clearance.
  • Certification: Possess 8570 IAT Level II Certification, in accordance with the M, Information Assurance Workforce Improvement Program.
  • Skills: Experience with Air Force approved Standard Desktop Configurations (SDC), including Windows 7/Windows 8/Windows 10, and approved MS Office software, including 2007/2010/2013/O365.
  • Knowledge: Knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms, and related support tools.
  • Experience: Experience with managing day-to-day configuration and operation of the software environment and hardware/operating systems.
  • Mobile Device Support: Experience with mobile device support, including laptops, Slates, Personal Digital Assistant, and cell phones.
  • Information Assurance: Experience in evaluating potential information assurance security risks and taking corrective actions.
  • Video Telephone Conference: Knowledge of Video Telephone Conference projection systems (VTC) and associated sub-systems software, including ensuring VTC equipment is operational and available for utilization.
  • Interfacing with External Agencies: Experience interfacing with external agencies, such as the Air Force Enterprise Service Desk, to resolve technical issues impacting directorate/unit users.


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