Customer Support Specialist

3 days ago


Grand Rapids, Michigan, United States Berkshire Production Supply Full time
Company Overview:
Berkshire Production Supply LLC is a leading supplier of industrial tools in the Midwest, with over 40 locations throughout the country and more than 1,000,000 square feet of warehouse space. We offer a wide range of products and services to meet the needs of our customers, including same-day shipping and customizable inventory options.

Estimated Salary: $45,000 - $65,000 per year, depending on experience.

About the Job:
We are seeking a highly skilled Customer Service Representative to join our team in Grand Rapids, MI. In this role, you will be responsible for processing customer orders, answering questions, and resolving issues in a timely and professional manner. You will also have the opportunity to develop strong relationships with our customers and contribute to the growth and success of our company.

Key Responsibilities:
- Process customer orders, changes, and returns according to established department policies and procedures
- Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received
- Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email
- Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution

Required Skills and Qualifications:
- Excellent communication skills, including verbal, written, and interpersonal
- Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
- Strong problem-solving and deductive reasoning skills
- Customer-centric attitude and a desire to grow with & contribute to customer-focused company

Benefits:
- Competitive pay with overtime eligibility
- Paid holidays, paid vacation, and attendance awards
- Growth opportunity locally & nationally (we promote from within)
- Tuition reimbursement
- 401(k) with company match
- PPO medical, vision, and company-paid dental

Working Environment:
This position is based in our Grand Rapids, MI facility, and only candidates residing in the Grand Rapids area will be considered. Must be authorized to work in the United States.

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