Sales and Support Specialist

3 weeks ago


Grand Rapids, Michigan, United States Berkshire Production Supply Full time
Sales and Support Role

We are seeking a skilled Sales and Support Specialist to join our Grand Rapids, MI facility. In this role, you will act as a liaison between external and internal parties, providing product information, answering questions, and resolving issues with accuracy and efficiency.

Responsibilities

The successful candidate will have the following key responsibilities:

  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Partner with sales teams and other internal teams to meet and exceed customer service expectations.
  • Develop customer relationships, inform customers of current sales and marketing programs, and effectively close identified sales opportunities.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-centric attitude. They should also be proficient in Microsoft Office applications and have experience working with cross-functional teams.



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