Customer Support Specialist, Lab Division
5 days ago
Are you passionate about delivering excellent customer service and working in a dynamic healthcare environment? Look no further As a Customer Support Specialist, Lab Division, you will play a critical role in ensuring the smooth operation of our laboratory services. You will be responsible for answering questions, resolving issues, and providing guidance to phlebotomy staff and nurses at physician offices.
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, vision, paid time off, and 403B. We also value diversity and equity in our workplace and strive to create an inclusive environment for all employees.
Key Responsibilities:
- Provide exceptional customer service to outpatient nurses, doctors, and patients
- Resolve issues related to laboratory services, including ordering tests and troubleshooting logistics
- Guide phlebotomy staff and nurses at physician offices on specimen collection and test ordering
Requirements:
- Associate's degree or higher in a healthcare-related field
- 2-3 years of customer service experience in a healthcare setting
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
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