Systems Support Specialist

4 weeks ago


New Freedom, Pennsylvania, United States Penn-Mar Full time
Job Title: Systems Support Specialist

The Systems Support Specialist is responsible for providing technical support and maintenance for company computers, client applications, peripherals, and other hardware. This role also involves assisting with the administration of network applications, hosted services, and cloud solutions.

Key Responsibilities:
  • Provide tier-1 support for all IT systems and applications
  • Escalate appropriate tier-2 and 3 tickets to a Systems Administrator in a timely manner
  • Meet or exceed stated service desk support metrics
  • Assist with the creation, administration, and termination of end-user accounts
  • Support new hire onboarding and orientation processes
Requirements:
  • AA degree or equivalent related experience in information technology or computer science
  • Demonstrated proficiency with computers, mobile devices, and associated applications
  • Experience providing end-user support services and using Helpdesk applications
  • Ability to communicate and work effectively with the public, team members, and people we support
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arm.

Be able to lift/move 40 lbs.

Ability to verbally communicate thoughts clearly and organize, document, and remember information.

Penn-Mar is an Equal Opportunity Employer and is committed to diversity and inclusion.


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