Product Technical Support Specialist III

4 weeks ago


New Freedom, Pennsylvania, United States Johnson Controls Full time
Unlock Your Potential with Johnson Controls

As a Product Technical Support Specialist III, you will play a critical role in providing exceptional technical support to our Field Sales & Service organization for Data Center Accounts. This is a unique opportunity to leverage your technical expertise and passion for problem-solving to drive business growth and customer satisfaction.

Key Responsibilities:
  • Provide technical support to Field Sales & Service organization for Data Center Accounts via site visits, phone, fax, or email.
  • Create and maintain technical service bulletins, service letters, and updates to the Solutions Database to meet and exceed internal and external customer expectations.
  • Process warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.
  • Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
Requirements:
  • Bachelor's degree in engineering or a related Technical/Scientific field and a minimum of eight (8) years' of technical experience with a knowledge of HVAC&R products OR fifteen (15) years' of HVAC&R experience (in lieu of a bachelor's degree).
  • Ability to analyze and solve complex product system problems.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) and Internet software and E-mail.
  • Adept at troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.
  • Ability and willingness to travel up to 25% both domestically and internationally.

At Johnson Controls, we are committed to providing our employees with a supportive and empowering work environment that fosters growth and development. If you are a motivated and results-driven individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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