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Product Technical Support Specialist III
1 month ago
Johnson Controls is seeking a highly skilled Product Technical Support Specialist III to provide technical support to the Field Sales & Service organization for Data Center Accounts. The successful candidate will have a strong background in HVAC&R products and be able to analyze and solve complex product system problems.
Key Responsibilities- Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
- Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
- Processes warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.
- Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
- Bachelor's degree in engineering or a related Technical/Scientific field and a minimum of eight (8) years' of technical experience with a knowledge of HVAC&R products OR fifteen (15) years' of HVAC&R experience (in lieu of a bachelor's degree).
- Ability to analyze and solve complex product system problems.
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) and Internet software and E-mail.
- Adept at troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.
- Ability and willingness to travel up to 25% both domestically and internationally.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
