Quality Assurance Manager

4 weeks ago


La Vergne, Tennessee, United States Insight Global Full time
Quality Manager Job Description

The Quality Manager position is a critical support function for sales, purchasing, and operation departments, ensuring our customers receive the highest quality product through the consistent application of our established quality management system.

Key Responsibilities:
  • Oversee and manage the SteelSummit LaVergne's Quality Management System and third-party registration process.
  • Manage and coordinate all internal and external audits, including customer and third-party audits, and provide technical support for ISO 9001:2015 and IATF 16949:2016 QMS-related activities.
  • Work with other plant Quality Managers to maintain and update process flow maps, control plans, and FMEAs as necessary.
  • Respond to customer complaints and rejections, including collecting samples, visiting customers for review and sales support, determining disposition of material in question, and initiating claims to suppliers for rejections resulting from nonconforming material.
  • Manage in-house and outside processor rejects related to supplier defects, including coordinating documentation needed for the supplier claim process.
  • Assist sales, operations, and purchasing with customer complaints and quality-related issues, including corrective actions requested by customers.
  • Produce reports for monthly Quality Council Meetings, including internal and external rejects, material holds, corrective actions, and on-time delivery.
  • Manage material placed on hold for quality reasons and ensure timely disposition.
  • Manage outside processors concerning quality rejections, corrective actions, and auditing their quality system to ensure products meet SSH and customer specifications.
  • Review material discrepancies found at receipt to ensure purchase order requirements are met.
  • Review and approve material cross-applications as needed.
  • Review and approve new or revised customer part specifications.
  • Submit PPAPs and IMDS requests as required by customers.
  • Submit Conflict Materials forms as required by customers.
  • Submit NAFTA Certificate of Origin as required by customers.
  • Witness trial orders for new customers and new suppliers run at SSTN and/or outside processors.

Insight Global is an equal opportunity/affirmative action employer committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We believe everyone matters and qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .



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