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Event Coordination Specialist

2 months ago

New York, New York, United States BCforward Full time

Event Coordination Specialist

Company Overview:
BCforward is a prominent organization seeking a dedicated Event Coordination Specialist to join our dynamic team.

Position Overview:
As an Event Coordination Specialist, you will be responsible for overseeing various aspects of event management, ensuring seamless execution and exceptional client satisfaction.

Key Responsibilities:

  • Facilitate and manage meetings and events within designated areas, collaborating with internal teams in catering, audiovisual services, and facilities to meet client expectations.
  • Provide personalized service to clients, ensuring a high-touch experience throughout the event planning process.
  • Adhere to established operational standards for the event center.
  • Address daily challenges presented by clients, striving for effective solutions.
  • Optimize space utilization to achieve annual utilization targets.
  • Participate in daily operations meetings and weekly reviews to ensure alignment and progress.
  • Conduct pre-event and post-event meetings as necessary.
  • Manage space-related issues and escalate unresolved matters to senior planners or management.
  • Perform essential reception duties, including answering calls and responding to emails promptly.
  • Maintain clear communication between the planning team and clients throughout the booking process, delivering outstanding customer service.

Qualifications & Skills:
  • A minimum of five years of experience in high-end hotels, event planning, and food & beverage services, emphasizing exceptional customer service.
  • Ability to manage guest experiences with tact and diplomacy.
  • Highly organized with strong multitasking capabilities and sound judgment in prioritizing tasks.
  • Familiarity with audiovisual systems.
  • Flexibility to thrive in a fast-paced and diverse environment.
  • Proficient in MS Office; knowledge of EMS booking systems is advantageous.
  • Willingness to work flexible shifts covering event center hours.

Benefits:
BCforward offers a comprehensive benefits package for eligible employees, including major medical, HSA, dental, vision, group life insurance, short-term and long-term disability, and 401k plans.

About BCforward:
Founded in 1998, BCforward is a Black-owned firm dedicated to providing unique solutions that support value capture and digital product delivery for organizations globally. With a strong commitment to our core values of People-Centricity, Optimism, Excellence, Diversity, and Accountability, we have established ourselves as a market leader and a best-in-class workplace.

BCforward is an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. We are committed to creating an inclusive environment for all employees.