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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Maximus in El Paso. As a Customer Service Representative, you will be responsible for providing exceptional customer care and benefit enrollment services to our clients via telephone, IVR, and web-based portals.
Key Responsibilities- Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and Spanish.
- Must reside in the state of Texas and within 70 miles of El Paso.
- Competitive compensation package, including quarterly bonuses based on performance.
- Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA.
- Future planning opportunities, including 401K retirement savings plan and company matching.
- Paid time off package, including holidays and sick leave.
- Holistic wellness support, including access to resources for physical, emotional, and financial wellness.
- Recognition platform, acknowledging and appreciating outstanding employee contributions.
- Diversity, equity, and inclusion initiatives, fostering a workplace committed to diversity and inclusion.
- Tuition reimbursement, investing in ongoing education and development.
- Employee perks and discounts, exclusively for employees.
- Maximus wellness program and resources, tailored to individual needs.
- Professional development opportunities, including training programs, workshops, and conferences.
