Collision Customer Service Representative

5 days ago


Elizabeth, New Jersey, United States Motocruit Full time
Job Summary

Motocruit is seeking a skilled Collision Customer Service Representative to join their team. As a key member of the team, you will be responsible for interacting with customers, coordinating repairs, and ensuring customer satisfaction throughout the repair process.

Responsibilities
  • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner
  • Coordinate repair services with customers, including scheduling appointments and communicating repair progress
  • Obtain repair authorizations from customers and assist with coordinating rental cars and towing
  • Communicate with insurance companies and adjusters to ensure timely and accurate payment for repairs
  • Maintain accurate records of customer interactions and repair services
Requirements
  • High school diploma or equivalent
  • Previous experience in customer service or the automotive industry preferred
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and attention to detail
  • Ability to multi-task and prioritize in a fast-paced environment
Benefits

Motocruit offers a competitive compensation package, opportunities for career advancement, and a dynamic work environment. If you have a passion for helping customers and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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