Collision Customer Service Representative

4 weeks ago


Elizabeth, New Jersey, United States Motocruit Full time
Collision Customer Service Representative

We are seeking a skilled Collision Customer Service Representative to join our team at Motocruit. As a key member of our team, you will be responsible for interacting with customers, coordinating repairs, and ensuring customer satisfaction throughout the repair process.

Key Responsibilities:
  • Greet customers and answer incoming phone calls
  • Schedule appointments and coordinate repair services with customers
  • Obtain repair authorizations from customers and assist with coordinating rental cars and towing
  • Communicate repair progress with customers throughout the repair process
  • Ensure customer satisfaction by addressing concerns and resolving issues in a timely manner
  • Follow established safety procedures and guidelines
  • Maintain accurate records of customer interactions and repair services
  • Interact with insurance companies and adjusters to ensure timely and accurate payment for repairs
Requirements:
  • High school diploma or equivalent
  • Previous experience in customer service or the automotive industry preferred
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and attention to detail
  • Ability to multi-task and prioritize in a fast-paced environment
  • Good computer skills, including proficiency in Microsoft Office
  • Strong problem-solving skills
  • CCC1 experience highly preferred
  • Valid driver's license
Benefits:

We offer a competitive compensation package, benefits, and opportunities for career advancement. If you have a passion for helping customers and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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