Receivables Operations Supervisor
2 weeks ago
Position Overview:
Virtual is seeking a dedicated Collections Supervisor to oversee our collections operations. This role is essential in ensuring timely collection of receivables and maintaining strong customer relationships.
Key Responsibilities:
- Conduct daily assessments of outstanding invoices to pinpoint those nearing their average collection timelines.
- Engage with clients through phone and email, adhering to established collection protocols.
- Track the aging accounts percentages and prioritize follow-ups on overdue accounts.
- Collaborate with cross-departmental teams on various projects.
- Deliver precise and prompt reporting on performance metrics.
- Propose settlement alternatives to management for consideration.
- Facilitate the swift resolution of outstanding customer accounts to enhance cash flow.
- Coordinate with Sales and Services teams as necessary to address account delinquencies.
Qualifications:
- 3 to 5 years of experience in Business to Business Collections or Accounts Receivable.
- Proficient in MS Office applications, including Excel, Word, and Outlook.
- Familiarity with relevant processes and systems, including ERP software; experience with SAP is advantageous.
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