Receivables Operations Supervisor

2 weeks ago


Lowell, Massachusetts, United States Virtual Full time

Position Overview:
Virtual is seeking a dedicated Collections Supervisor to oversee our collections operations. This role is essential in ensuring timely collection of receivables and maintaining strong customer relationships.

Key Responsibilities:

  • Conduct daily assessments of outstanding invoices to pinpoint those nearing their average collection timelines.
  • Engage with clients through phone and email, adhering to established collection protocols.
  • Track the aging accounts percentages and prioritize follow-ups on overdue accounts.
  • Collaborate with cross-departmental teams on various projects.
  • Deliver precise and prompt reporting on performance metrics.
  • Propose settlement alternatives to management for consideration.
  • Facilitate the swift resolution of outstanding customer accounts to enhance cash flow.
  • Coordinate with Sales and Services teams as necessary to address account delinquencies.

Qualifications:

  • 3 to 5 years of experience in Business to Business Collections or Accounts Receivable.
  • Proficient in MS Office applications, including Excel, Word, and Outlook.
  • Familiarity with relevant processes and systems, including ERP software; experience with SAP is advantageous.


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