Digital Retail Manager
1 week ago
Xponential Fitness, a leading boutique fitness company, is seeking a highly skilled Digital Retail Manager to oversee all aspects of e-commerce and retail business for GO and XPASS.
Compensation:
- We offer a competitive salary of approximately $80,000 per year, commensurate with experience.
The successful candidate will be responsible for:
- Oversight of e-commerce operations, including budget and revenue management.
- Maintenance and growth of customer lists, as well as email communication with retail customers.
- Management of the email system and segmentation of messaging through collaboration with creative partners and agencies.
- Content upload and briefing of creative teams for inventory showcased on the mall and website.
- Closely working with logistics and warehouse teams on inventory, promotions, shipment add-ons, etc.
- Forecasting and managing product buys and merchandising on site.
- Ensuring accurate and updated inventory feed and merchandising on the website.
- Monitoring and managing Big Commerce integrations with related applications for exception management, error handling, and resolution.
- Researching and collaborating with external service providers to enhance retail website functionality.
- Working with the customer service team to deliver exceptional customer experiences.
- Providing necessary resources to support end customers, including knowledge base articles for common customer needs.
- Aligning with brand go-to-market plans and developing the seasonal digital retail calendar.
- Completing detailed monthly recaps for department heads.
- Developing innovative ways to market the brand digitally and suggesting on-brand promotional offers online.
The ideal candidate will possess:
- Experience with Big Commerce, preferably with a track record of success.
- Familiarity with Netsuite, a plus.
- Excellent client relationship-building skills.
- Digital marketing and ecommerce metrics expertise.
- Product merchandising knowledge.
- A solid understanding of website and marketing analytics tools, such as Google Analytics.
- Proficiency in Google suite applications.
- Go-to-market planning and execution capabilities.
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