Ground Transportation Coordinator

5 days ago


San Antonio, Texas, United States SP+ Full time
Job Summary

We are seeking a highly skilled and customer-focused Ground Transportation Coordinator to join our team at SP+. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient movement of passengers through our ground transportation services.

Key Responsibilities
  • Greet and Assist Passengers: Provide exceptional customer service to passengers, assisting them in navigating through the airport and directing them to the appropriate taxi or limousine service.
  • Dispatch Taxicabs and Limousines: Ensure that a sufficient number of taxicabs and limousines are available to meet the needs of traveling passengers, and dispatch them to various loading points at the terminal.
  • Communicate with Drivers and Colleagues: Communicate effectively with drivers, co-workers, and supervisors to address any concerns and ensure seamless operations.
  • Report and Record Keeping: Write factual reports regarding any issues that deviate from normal operation, and maintain accurate records of limousine usage.
  • Maintain a Safe and Clean Environment: Identify and report any safety issues immediately, and maintain a clean and organized work area.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in a transportation or hospitality setting.
  • Knowledge of Metro Area: Familiarity with the local area and transportation systems is desirable.
  • Excellent Communication Skills: Ability to communicate effectively with passengers, drivers, and colleagues in a clear and concise manner.
  • Reliable Transportation: Access to reliable transportation is required, as you will be working in a 100% outside environment.
Working Conditions

This role requires working in a fast-paced environment with frequent exposure to outside weather conditions, including snow storms and extreme heat. You will be required to stand for long periods, walk, and use your hands to communicate with passengers and drivers.



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