Customer Engagement Specialist
2 weeks ago
At Bloomingdale's, we aim to make fashion both personal and enjoyable, blending aspiration with accessibility. Our mission is to inspire our customers to embrace style as a form of creative expression. We are committed to making Bloomingdale's a unique shopping destination. Every team member plays a vital role in realizing this mission, and we believe that all employees should have a voice and the opportunity to share their insights with leadership. Our team is characterized by passion, drive, entrepreneurship, and collaboration, and we celebrate diversity in background, thought, and opinion while fostering a fun work environment.
Position Summary:
The primary role of the Customer Engagement Specialist at Bloomingdale's is to enhance sales within their assigned area or brand category. This is achieved through exceptional service, in-depth product knowledge, and maintaining an engaging merchandise presentation. Building personal customer relationships and educating fellow team members are also key responsibilities. The Customer Engagement Specialist is approachable, friendly, and prioritizes customer needs. When not directly interacting with customers, the Specialist is expected to support the omni-channel experience through various tasks.
Key Responsibilities:
- Facilitate a seamless and enjoyable in-store experience to foster customer relationships
- Utilize and embrace technology effectively
- Serve as a product knowledge expert and brand ambassador, confidently selling with a fashion-forward voice
- Contribute to merchandising and operational tasks as required
- High School Diploma or equivalent is required
- 1-2 years of relevant experience preferred
- Demonstrates open and ongoing communication, keeping others informed and presenting information clearly
- Exhibits strong leadership, facilitation, and interpersonal skills, capable of working across various functions and levels
- Possesses creative, strategic, and technical thinking abilities
- Willingness to work a flexible schedule based on departmental and company needs
- Role requires extended periods of standing and walking throughout the store
- May involve reaching, crouching, kneeling, and requires color vision
- Frequent use of computers and technology essential for job functions, including handheld devices and cash registers
- Ability to lift or move items weighing up to 25 lbs regularly
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