Client Relationship Manager

2 weeks ago

Edmond, Oklahoma, United States InterWorks Full time

Are you passionate about fostering relationships? If so, you may excel as a Client Relationship Manager within our expanding Customer Success division.

This position is ideal for individuals who prioritize listening, striving to comprehend the aspirations and requirements of our clients, and are adept at providing tailored solutions and support.

If this resonates with you, there's more to discover. As a Client Relationship Manager, you will serve as the primary liaison for a diverse range of clients.

To thrive in this role, exceptional organizational and communication abilities are essential. Beyond the procedural aspects and client interactions, the most crucial quality you will need is a sincere enthusiasm for ensuring our clients achieve their goals.

Building strong connections is vital at InterWorks, and you will spearhead efforts to demonstrate empathy and understanding towards our clients, cultivating enduring partnerships.


Additional Information:

As part of a close-knit, collaborative team, you will always have the support of your fellow colleagues. Please note that this role requires presence in one of the InterWorks offices.


Compensation:
Salary range commensurate with experience and qualifications: $65,000-$90,000

Key Responsibilities:

  • Manage a portfolio of existing clients across various sectors.
  • Establish and nurture strong, trusted relationships with clients by understanding their business objectives.
  • Conduct regular check-ins with clients to identify growth opportunities, address concerns, and discuss renewals and proposals.
  • Collaborate with multiple internal teams to ensure successful project delivery.
  • Act as the main point of contact for all clients within your portfolio.
  • Recommend products and services based on value to achieve shared business objectives.
  • Develop and maintain strong ongoing relationships with selected partners.
  • Handle multiple projects simultaneously.
  • Update and maintain the CRM (Salesforce) database to ensure data quality and timely communication records.

Preferred Qualifications:

  • Strong written and verbal communication skills.
  • Experience in customer success roles.
  • Effective time management abilities.
  • Creative problem-solving and analytical skills.
  • Willingness to take on ad-hoc responsibilities.
  • Business acumen, technical knowledge, and consultative skills.
  • Ability to manage numerous clients and opportunities seamlessly.
  • Curiosity, resilience, and a positive attitude.
  • Capability to build and maintain a sales pipeline while providing accurate forecasts to sales leadership.
  • Ability to work under pressure with great attention to detail.

About InterWorks:
InterWorks is a people-centric technology consultancy that empowers clients with customized, collaborative solutions. We are committed to pursuing innovation alongside inspiring individuals. Our approach to work and community is distinctive and unconventional, and we embrace this uniqueness. At InterWorks, we value diverse contributions, as our people are the foundation of our business.

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