Client Success Specialist

2 weeks ago


Edmond, Oklahoma, United States Santa Rosa Orthopaedics Full time
Position Overview:
Santa Rosa Orthopaedics (SRO) is in search of a dedicated and customer-oriented Client Success Specialist to become an integral part of our expanding team.

In this role, you will be essential in ensuring our clients' satisfaction and overall success.

Your primary focus will be to collaborate closely with our clients to comprehend their requirements, offer expert guidance, and enhance the value they derive from our offerings.

Key Responsibilities:

1. Cultivate and sustain robust relationships with clients, serving as their trusted consultant.
2. Facilitate the onboarding of new clients, ensuring a seamless and effective implementation process.
3. Deliver training and support to clients, assisting them in achieving their desired results.
4. Conduct regular check-ins with clients to assess satisfaction, resolve any issues, and pinpoint areas for enhancement.
5. Work in conjunction with internal teams to guarantee that client needs are fulfilled and concerns are addressed promptly.
6. Recognize opportunities for upselling or cross-selling to current clients.
7. Monitor and evaluate client usage and engagement, providing insights and recommendations.
8. Stay informed about industry trends and best practices in client success.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related discipline.
- Demonstrated experience in client success, account management, or a similar capacity.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving and negotiation skills.
- Capability to establish and nurture relationships with clients.
- Analytical mindset with the capacity to convert data into actionable insights.
- Familiarity with CRM software and tools.
- Highly organized with proficient time management skills.
- Ability to handle multiple tasks and prioritize responsibilities.
- Experience in the healthcare sector is advantageous.

Employment Type:
Full Time

Years of Experience:
3 years

Salary Range:
$99,110 - $130,010 Annual

Bonus/Commission:
No

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