Regional Claims Manager

2 weeks ago


Bethpage, New York, United States Cambria Full time
Job Summary

Cambria is seeking a skilled Regional Claims Manager to oversee the identification, investigation, and resolution of customer claims. As a key member of our team, you will act as a liaison between customers and fabricators, ensuring an impartial and efficient resolution to consumer concerns.

Key Responsibilities
  • Respond to customer inquiries and complaints regarding product quality, functionality, or performance.
  • Determine the validity of claims based on product specifications, warranty terms, and company policies.
  • Maintain clear, consistent communication with customers, business partners, and other stakeholders regarding product claims and their resolutions.
  • Work with fabricator business partners to resolve customer concerns by providing solutions like replacements, repairs, or credits based on Cambria's policies.
  • Develop and implement solutions to fix identified issues through communication with fabrication business partners.
  • Collaborate, train, and mentor fabricator business partners to ensure a consistent approach in handling, fabricating, and installing Cambria products.
  • Ability to translate technical information into actionable insights for customers and business partners.
  • Provide effective leadership and guidance to a team of Field Service Technicians (FST). Collaborate, communicate, and coach FST's through challenging and dynamic customer claims.
Requirements
  • Excellent customer service skills with strong communication and interpersonal abilities.
  • Ability to actively listen to customer concerns and ask clarifying questions.
  • Strong analytical and problem-solving skills to investigate and diagnose product issues.
  • Aptitude to investigate complaints for facts and recommend resolutions in a timely manner.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proven customer relationship and conflict resolution skills.
  • Ability to develop and maintain strong working relationships with internal and external parties.
  • Strong attention to detail and accuracy in data entry and record keeping.
Education and Experience
  • Bachelor's degree or prior field-related experience.
  • 1-3 years account and/or claims management experience.
  • Systems: Google Suites, Salesforce, Oracle, ability to read technical drawings/documents is a plus.
Additional Requirements
  • Managerial Requirements: Responsible for managing Field Service Technicians assigned to the region.
  • Physical Requirements: This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples and other materials.
  • Travel Requirements: Local and overnight travel is required.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount, and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we're doing just that.



  • Old Bethpage, New York, United States Cambria Full time

    Job Summary:The Regional Claims Manager is a critical role at Cambria, responsible for overseeing the identification, investigation, and resolution of customer claims. This position requires a problem-solver who can effectively communicate with customers and business partners to ensure a smooth experience.Key Responsibilities: Respond to customer inquiries...


  • Bethpage, New York, United States Cambria Full time

    Job SummaryCambria is seeking a skilled Countertop Claims Manager to oversee the identification, investigation, and resolution of customer claims related to our products. As a problem-solver and liaison between customers and fabricators, you will ensure an impartial and efficient resolution to consumer concerns.Key ResponsibilitiesRespond to customer...


  • Bethpage, New York, United States ACLD Full time

    Job SummaryACLD is seeking a seasoned Regional I/DD Group Home Supervisor to oversee the delivery of services and ensure a positive work environment in a cluster of four adult group homes.As a Regional I/DD Group Home Supervisor, you will be responsible for promoting a culture of quality and kindness, managing multiple budgets, and ensuring accurate...


  • Bethpage, New York, United States Optum Full time

    About the Role:Optum, a clinician-led care organization, is seeking an experienced Endocrinologist to join our team in the Tri-State region. As a member of our care delivery team, you will be an integral part of our vision to make healthcare better for everyone.Key Responsibilities:Provide high-quality patient care as an independent practitioner with a...


  • Bethpage, New York, United States Optum Full time

    Endocrinologist Opportunity in Tri-State RegionOptum, the largest network of medical groups in the nation, is seeking a dedicated, patient-centric, Fellowship Trained Endocrinologist to join our growing team in Bethpage, NY. As a Patient Centered Medical Home, we provide patient-focused medical care to the entire family. This dynamic position would afford...


  • Bethpage, New York, United States ACLD Full time

    Job SummaryACLD is seeking a seasoned Regional I/DD Group Home Supervisor to oversee the delivery of services and ensure high-quality program environments that promote maximum integration into the community.The ideal candidate will possess strong initiative, excellent problem-solving skills, and the ability to be creative while managing multiple priorities...


  • Bethpage, New York, United States ABI Document Support Services, Inc. Full time

    Job Title: Document Retrieval ManagerAt ABI Document Support Services, we are seeking a highly skilled and experienced Document Retrieval Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily workflow of our document retrieval services, ensuring that all clients' needs are met in a timely and...


  • Bethpage, New York, United States NYULMC Full time

    Job Summary:We are seeking a highly skilled Financial Services Associate to join our team at NYU Langone Health. In this role, you will be responsible for performing follow-up and payment analysis on non-governmental hospital claims to ensure timely and accurate payments from Managed Care plans. You will have a strong understanding of Managed Care contracts...


  • Bethpage, New York, United States United Surgical Partners Full time

    Job SummaryWe are seeking a skilled Medical Billing Specialist to join our team at NYU Langone Hospital-Long Island. As a key member of our revenue cycle team, you will be responsible for computing bills, charge review, follow-ups, correcting, and entering claim information in the billing system.Key ResponsibilitiesPerform billing tasks assigned by...


  • Bethpage, New York, United States United Surgical Partners Full time

    Job Summary: We are seeking a skilled Medical Billing Specialist to join our team at NYU Langone Hospital-Long Island. In this role, you will be responsible for computing bills, charge review, follow-ups, correcting, and entering claim information in the billing system as assigned by management.Key Responsibilities:Perform billing tasks assigned by...


  • Old Bethpage, New York, United States ABIDSS, Inc. Full time

    Job Summary: We are seeking a highly skilled Medical Operations Manager to oversee the daily operational workflow of our Document Retrieval team. The ideal candidate will have prior experience in managing complex projects, strategic planning, and medical-billing, legal, or insurance claims office settings.Key Responsibilities:Oversee the daily operational...


  • Bethpage, New York, United States ABI Document Support Services, Inc. Full time

    Job Title: Document Retrieval ManagerAt ABI Document Support Services, we are seeking a highly skilled and experienced Document Retrieval Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily workflow of our document retrieval services, ensuring that all clients' needs are met in a timely and...

  • Marketing Assistant

    3 weeks ago


    Bethpage, New York, United States Marshall + Sterling Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Marketing Assistant to join our team at Marshall + Sterling Inc. As a Marketing Assistant, you will play a key role in supporting our marketing specialist team in the placement of commercial accounts for small and large businesses.Key ResponsibilitiesAssist the marketing specialist team in...


  • Bethpage, New York, United States NYU Langone Health Full time

    Job Summary:We are seeking a highly skilled Financial Services Associate to join our team at NYU Langone Health.Key Responsibilities:Perform follow-up and payment analysis on non-governmental hospital claims to ensure timeliness and accuracy of payments from Managed Care plans.Have an understanding of Managed Care contracts to perform payment analysis and...


  • Bethpage, New York, United States Creative Financial Staffing Full time

    About the Organization:Creative Financial Staffing is working with a stable non-profit agency looking for a Junior Bookkeeper to join their team.This non-profit agency has been around for over 50 years and strives to support individuals with intellectual/developmental disabilities, mental illness, and traumatic brain injury.The Junior Bookkeeper will report...


  • Bethpage, New York, United States VLPLUS LLC DBA JOBS BY JOELY Full time

    Job Description:VLPLUS LLC DBA JOBS BY JOELY is seeking a skilled Experienced Insurance Professional to join our team. As a key member of our insurance agency, you will be responsible for providing exceptional client service and innovative insurance solutions. Our ideal candidate will possess licenses in property, casualty, life, accident, and health, and...


  • Bethpage, New York, United States Lowe's Full time

    Job Summary: Lowe's is seeking a highly motivated and detail-oriented Customer Resolution Associate to join our team. As a Customer Resolution Associate, you will be responsible for supporting delivery operations from internal and external customers, communicating with customers to obtain feedback for improving customer in-home delivery experiences, and...


  • Bethpage, New York, United States VLPLUS LLC DBA JOBS BY JOELY Full time

    Job Description:At VLPLUS LLC DBA JOBS BY JOELY, we're seeking a skilled Experienced Insurance Agent to join our team. As a key member of our insurance agency, you'll be responsible for providing top-notch insurance solutions to our clients, ensuring their needs are met with professionalism and integrity.Key Responsibilities: Assess client needs and...


  • Old Bethpage, New York, United States ABIDSS, Inc. Full time

    Job SummaryWe are seeking a highly skilled Senior Document Operations Manager to join our team at ABIDSS, Inc. in Bethpage, NY. The successful candidate will be responsible for overseeing the daily operational workflow, ensuring all clients' needs are handled timely and professionally.The ideal candidate will have prior experience in managing complex...


  • Bethpage, New York, United States Lowe's Full time

    Job Summary:As a Customer Resolution Associate at Lowe's, you will play a critical role in supporting delivery operations and ensuring exceptional customer experiences. This position requires strong communication skills, problem-solving abilities, and a passion for delivering results in a fast-paced environment.Key Responsibilities:Support delivery...