Service Lead
1 week ago
About the Role:
We are seeking a highly skilled Service Lead to join our team at Big Lots Stores. As a Service Lead, you will be responsible for leading the service team, including cashiering and recovery-related functions, and ensuring exceptional customer service and operational front-end standards.
Key Responsibilities:
- Lead and supervise the Service Team in the store, ensuring all cashiering, front-end, and recovery functions are performed to the highest standard.
- Provide feedback to store leadership on team performance and suggest improvements.
- Responsible for achieving customer service standards, front-end operations, and program compliance, training, and day-to-day operational tasks, including recovery.
- Serve as the primary Manager on Duty, providing leadership and direction to floor associates and ensuring store, merchandising, and customer service standards are met.
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
- Utilize company tools, reports, and feedback to analyze trends and collaborate with store leadership to refine plans and achieve store initiatives and goals.
Requirements:
- High School Diploma, GED, or equivalent work experience required.
- Minimum two years retail management experience preferred.
- Strong decision-making, problem resolution, and interpersonal skills required.
- Ability to lift, carry, push, and pull a minimum of 50 pounds required.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
- Basic English literacy, math, and PC skills required.
Equal Employment Opportunity:
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Compensation:
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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Attleboro, Massachusetts, United States Big Lots Stores Full time{"title": "Service Lead", "description": "Service Lead Job DescriptionAt Big Lots Stores, we are seeking a highly skilled Service Lead to join our team. As a Service Lead, you will be responsible for leading the service team, including cashiering and recovery-related functions, and ensuring exceptional customer service and operational front-end standards.Key...
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