Front-End Team Supervisor
5 days ago
Job Summary:
The Service Lead is responsible for leading the service team, including cashiering and recovery-related functions, and is accountable for customer service and operational front-end standards.
Key Responsibilities:
- Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.
- Provides feedback to store leadership regarding the team's performance.
- Responsible for activities related to the achievement of customer service standards, front-end operations and program compliance, training, and day-to-day operational tasks, including recovery.
- Serves as the primary Manager on Duty when present, including opening and closing the store when scheduled.
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
- Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.
Requirements:
- High School Diploma, GED, or equivalent work experience required.
- Minimum two years retail management experience preferred.
- Strong decision-making, problem resolution, and interpersonal skills required.
- Ability to lift, carry, push, and pull a minimum of 50 pounds required.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
- Basic English literacy, math, and PC skills required.
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