Operations Manager

1 week ago


Attleboro, Massachusetts, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to lead our store team in delivering exceptional customer service and driving sales growth. As a key member of our store leadership team, you will be responsible for managing the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.

Key Responsibilities
  • Lead and manage a team of sales associates to achieve sales and customer service goals
  • Manage inventory levels and ensure accurate stock counts
  • Develop and implement visual merchandising plans to drive sales and customer engagement
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner
  • Assist with training and development of sales associates to ensure they have the skills and knowledge needed to succeed in their roles
  • Collaborate with other store leaders to achieve store goals and objectives
Requirements
  • 3+ years of retail management experience
  • Proven track record of driving sales growth and improving customer service
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer

Michaels is committed to providing a positive and inclusive work environment for all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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