Front Desk Coordinator
15 hours ago
Rothman Orthopaedics is seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team in Bryn Mawr, PA. As a key member of our medical office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.
Key Responsibilities- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Check in patients, verify and update demographic and insurance information in eCW.
- Update the eCW system on patients' arrival and records referral information.
- Check out and make appointments for follow-up patients' office schedules.
- Answer telephone calls in a professional manner, screen calls, and respond to routine requests for information.
- Assist patients with ambulatory difficulties and screen visitors.
- Collect applicable insurance co-pay information and referrals.
- Batch out and balance end-of-day payments.
- Assist other front desk personnel in situations with irate patients.
- Maintain work area and lobby in a neat and orderly manner.
- Re-supply front desk for the day.
- Prepare all work for the next business day in eCW.
- Print out all related paperwork for patients' appointments with the physician.
- Attend meetings as required.
- Work in conjunction with Patient Responsible team to collect past due balances.
- High School Diploma or GED minimum education requirement.
- Minimum of one (1) year's experience in a medical office environment.
- Knowledge of business office procedures and medical terminology (preferred).
- Computer skills including, but not limited to, MS Office.
Rothman Orthopaedics is committed to providing a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.
We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community.
We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.
COVID-19 Vaccination PolicyAs a condition of employment at Rothman Orthopaedics, it is required that you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.
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