Patient Services Coordinator

1 week ago

Bryn MawrSkyway, Washington, United States Rothman Institute Full time

Rothman Orthopaedics is seeking a dedicated Physical Therapy Front Desk Associate to join our team.

Work Schedule: Mondays, Wednesdays, and Fridays from 8 AM to 4:30 PM; Tuesdays and Thursdays from 10:30 AM to 7 PM.

Position Overview: The Physical Therapy Front Desk Associate is responsible for welcoming, guiding, and scheduling patients and visitors. This role includes verifying insurance benefits for all PT/OT appointments and ensuring proper authorization for visits. The individual acts as a crucial link between patients and the PT/OT staff.

Key Responsibilities:

  • Warmly greets patients and visitors in a timely and courteous manner.
  • Manages patient check-ins, confirming and updating demographic and insurance details in the system.
  • Updates the patient management system with arrival and referral information.
  • Processes co-payments and records necessary notes for the Business Office.
  • Schedules follow-up appointments with Physical Therapy Providers.
  • Handles scheduling tasks for physical therapists, including managing incoming patient calls and optimizing clinic flow.
  • Verifies and documents benefits for physical therapy and/or DME/splint for new patients.
  • Ensures all necessary forms and clinical information are submitted to insurance providers for authorization.
  • Monitors authorized PT visits and informs therapists when additional visits need to be requested.
  • Prepares new patient packets containing benefit verification forms and questionnaires.
  • Utilizes the system to scan and store patient documents.
  • Collects payments as outlined in the fee schedules.
  • Answers phone calls, screens inquiries, and provides relevant information.
  • Assists patients with mobility challenges.
  • Manages visitor inquiries and provides routine information.
  • Maintains a clean and organized work area and lobby.
  • Restocks front desk supplies as needed.
  • Collects insurance co-payments and referrals.
  • Balances end-of-day payments and assists colleagues with challenging situations.
  • Prepares necessary documentation for the following business day.
  • Collaborates with the Patient Responsible team to address outstanding balances.
  • Participates in required meetings.
  • Performs related duties as assigned by management.

Minimum Qualifications:

  • High School diploma or GED is required.
  • At least one year of experience in a medical office setting.
  • Proficient in computer applications, including MS Office.
  • Familiarity with business office procedures and medical terminology is preferred.

Commitment to Our Employees:

At Rothman Orthopaedics, we recognize that our employees are our most valuable asset. We are dedicated to fostering a professional and supportive environment where each team member can significantly impact the lives of others. This commitment has earned us recognition as a Top Workplace in Philadelphia. Our employees benefit from competitive compensation, comprehensive health and dental plans, tuition reimbursement, paid time off, and retirement savings options.

Equal Opportunity Employer:

Rothman Orthopaedics is an Equal Opportunity Employer, providing opportunities to all qualified applicants without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We are committed to creating an inclusive and equitable environment that strengthens our organization and enhances our ability to attract and retain a diverse workforce.

COVID-19 Policy:

As a condition of employment at Rothman Orthopaedics, it is required to receive the COVID-19 vaccination. Requests for reasonable accommodations will be considered.

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