Front Desk Receptionist

6 days ago

Bryn Mawr, United States Rothman Orthopaedics Full time
Job Summary

Rothman Orthopaedics is seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team in Bryn Mawr, PA. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our Physical Therapy and Occupational Therapy departments.

Key Responsibilities
  • Greets patients and visitors in a prompt, courteous, and helpful manner.
  • Verifies and updates demographic and insurance information in our electronic medical record system.
  • Utilizes our electronic medical record system to enter co-payments and notes to the Business Office.
  • Checks out and makes patient follow-up appointments with Physical Therapy Providers.
  • Handles direct scheduling duties for physical therapists, including incoming patient calls and overall schedule management.
  • Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
  • Ensures proper forms and clinical information is submitted to insurance companies to obtain insurance authorization.
  • Tracks authorized PT visits, unit and time limits, and informs therapists when additional visits need to be requested.
  • Creates new patient packets, including PT benefit verification forms, physical or hand therapy questionnaires, and prescriptions.
  • Utilizes our electronic medical record system to scan patient documents, including PT benefit verification forms, authorizations, questionnaires, prescriptions, and home exercise programs.
  • Collects self-pay and supply payments as indicated on our fee schedules.
  • Answers telephone calls, screens calls, takes messages, and provides information.
  • Assists patients with ambulatory difficulties and screens visitors.
  • Maintains a neat and orderly work area and lobby.
  • Re-supplies the front desk for the day.
  • Collects applicable insurance co-pay information and referrals.
  • Batches out and balances end-of-day payments.
  • Assists other front desk personnel in situations with irate patients.
  • Prepares all work for the next business day, including referral numbers and authorization numbers for Physical/Occupational Therapy visits and splints.
  • Prints out all related paperwork for patients' appointments with therapists.
  • Works in conjunction with the Patient Responsible team to collect past due balances.
  • Attends meetings as required.
  • Performs related work as required.
Requirements
  • High School diploma or GED minimum education requirement.
  • Minimum of one year's experience in a medical office environment.
  • Computer skills, including MS Office.
  • Knowledge of business office procedures and medical terminology preferred.
Our Commitment to Employees

Rothman Orthopaedics is committed to providing a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. We offer competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. We are an Equal Opportunity Employer and value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community.

We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences. As a condition of employment at Rothman Orthopaedics, it is required that you receive the COVID-19 vaccination. We request reasonable accommodations for this requirement.

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