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Studio Manager

4 months ago

Bryn Mawr, United States OVME Full time
Job DescriptionJob DescriptionDescriptionWe are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.
Key Responsibilities
  • Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
  • Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
  • Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
  • Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
  • Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
  • Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
  • Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
  • Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
  • Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
  • Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
  • Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
  • Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements. 

Skills, Knowledge, & Expertise
  • 3+ years management experience.
  • Exceptional written and verbal communication skills.
  • Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
  • Social media management experience.
  • Ability to function independently with minimal supervision.
  • Ability to work well independently, in a team environment, and with remote employees.
  • Team player mentality.
  • Strong sense of ownership and urgency.
  • Extremely detail oriented.
  • Self-starter and passion for learning.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Medical CRM/Zenoti experience a plus.
  • Bachelor’s degree or comparable industry experience preferred.

Benefits
  • 15 Days Paid Time Off
  • 10 Paid Holidays
  • Medical, Dental, Vision 45/55 percent Employee/Employer Split- Primary
  • Medical, Dental, Vision 70/30 percent Employee/ Employer Split-Dependents
  • Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
  • 401k Employee Contribution 
  • 401k Employer Match- Coming later this year, 2024
  • Employee Assistance Program (EAP) Resources
  • Overalls LifeConcierge™
  • Employee Service Allowance
  • 50% Employee Retail Discount
  • Friends and Family Discount
  • Team Member Referral Bonus