Bilingual Customer Service Specialist

4 weeks ago


San Mateo, California, United States Randstad Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Specialist to join our team at Randstad. As a key member of our operations team, you will work closely with our Director to oversee the day-to-day activities of our programs.

Key Responsibilities
  • Process and schedule appointments for new and existing clients
  • Manage appointment availability using Google calendar
  • Handle in-person and phone inquiries with exceptional customer service skills
  • Prep items requested by clients prior to their appointment
  • Assist clients at appointments
  • Implement, track, and evaluate our boutique process, including appointment data and inventory management
  • Ensure sufficient inventory for the boutique and Comfort Totes
  • Coordinate in-kind donations with individuals or businesses
  • Develop and implement training sessions for staff and volunteers
  • Work with the Volunteer Engagement Coordinator to develop workflows for volunteers
Requirements
  • Fluency in both English and Spanish
  • 2 years of experience with Google for Business Suite and Microsoft Office
  • Non-profit experience
  • Excellent customer service and communication skills
  • Ability to work well as part of a team
What We Offer

As a Bilingual Customer Service Specialist at Randstad, you will have the opportunity to work with a dynamic team and contribute to the success of our programs. We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution.



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