Strategic Marketing and Community Manager Lead

5 days ago


San Francisco, California, United States salesforce Full time

We are committed to creating a workforce that reflects society through inclusive programs and initiatives.

Job Overview

Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

About this Role

This is an opportunity to develop and drive an internal and external marketing strategy for our customer feedback tools. You will place yourself right at the center of the action, providing an impact on our customer's product experience and guiding our product teams' vision for the future of Salesforce products.

The ideal candidate has experience developing large-scale marketing strategies from the ground up within a large organization, managing direct customer engagement, and reporting directly into the Senior Director of IdeaExchange and Voice of the Customer.

Your Key Responsibilities
  1. Pilot new marketing channels to drive interaction and increase new users within IdeaExchange and associated activities.
  2. Develop and execute an internal and external marketing strategy for the IdeaExchange and Voice of the Customer tools and programs.
  3. Lead strategy & execution for customer events serving the IdeaExchange community.
  4. Help us glean the best opportunity areas, trending customer themes, and raise risks.
What You Need to Succeed
  • 5 years minimum of relevant work experience in large-scale internal and external marketing initiatives.
  • Proven ability to develop complete internal and external marketing plans for a large organization.
  • B.A./B.S. degree or equivalent work experience.
  • Ability to travel to community events as needed throughout the year.
Additional Information

The base salary hiring range for this position is $150,300 to $206,700.



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