Logistics Customer Service Associate
1 week ago
Position Title: Customer Service Representative
Job Overview:
As a key member of the Nissin International Transport U.S.A. team, the Customer Service Representative will play a vital role in managing all aspects of customer accounts related to import and export operations.
Key Responsibilities:
- Assist in the coordination and management of import and export shipments, ensuring compliance with all relevant regulations.
- Engage in training to understand the various software programs essential for the import-export department.
- Adhere to corporate policies and procedures while working closely with supervisors and managers.
- Maintain compliance with local, national, and international regulatory agencies.
- Prepare and manage documentation related to shipments, ensuring accuracy and timeliness.
- Book transportation arrangements that align with customer expectations.
- Facilitate surface transportation logistics to ensure successful delivery.
- Actively participate in a compliance team, focusing on document preparation and traffic coordination.
- Manage customer inquiries and provide timely updates regarding shipment statuses.
- Maintain meticulous records of all transactions and communications.
Qualifications:
Applicants should possess a minimum of a two-year degree, with a preference for candidates holding a bachelor's degree. Experience in the logistics or transportation industry is advantageous, though entry-level candidates are encouraged to apply. Bilingual abilities, particularly in English and Japanese, are preferred, with additional language skills being a plus.
Skills Required:
- Proficiency in Microsoft Office and familiarity with import-export software.
- Strong written and verbal communication skills.
- Detail-oriented with a commitment to accuracy.
- A collaborative spirit, capable of working both independently and as part of a team.
- Ability to manage multiple tasks and prioritize effectively.
Benefits:
Nissin offers a comprehensive benefits package, including health, dental, and life insurance, as well as retirement plans and paid time off.
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