Logistics Customer Service Associate

1 week ago


Seattle, Washington, United States Nissin International Transport U.S.A. Full time

Position Title: Customer Service Representative

Job Overview:

As a key member of the Nissin International Transport U.S.A. team, the Customer Service Representative will play a vital role in managing all aspects of customer accounts related to import and export operations.

Key Responsibilities:

  1. Assist in the coordination and management of import and export shipments, ensuring compliance with all relevant regulations.
  2. Engage in training to understand the various software programs essential for the import-export department.
  3. Adhere to corporate policies and procedures while working closely with supervisors and managers.
  4. Maintain compliance with local, national, and international regulatory agencies.
  5. Prepare and manage documentation related to shipments, ensuring accuracy and timeliness.
  6. Book transportation arrangements that align with customer expectations.
  7. Facilitate surface transportation logistics to ensure successful delivery.
  8. Actively participate in a compliance team, focusing on document preparation and traffic coordination.
  9. Manage customer inquiries and provide timely updates regarding shipment statuses.
  10. Maintain meticulous records of all transactions and communications.

Qualifications:

Applicants should possess a minimum of a two-year degree, with a preference for candidates holding a bachelor's degree. Experience in the logistics or transportation industry is advantageous, though entry-level candidates are encouraged to apply. Bilingual abilities, particularly in English and Japanese, are preferred, with additional language skills being a plus.

Skills Required:

  • Proficiency in Microsoft Office and familiarity with import-export software.
  • Strong written and verbal communication skills.
  • Detail-oriented with a commitment to accuracy.
  • A collaborative spirit, capable of working both independently and as part of a team.
  • Ability to manage multiple tasks and prioritize effectively.

Benefits:

Nissin offers a comprehensive benefits package, including health, dental, and life insurance, as well as retirement plans and paid time off.



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