Customer Service Representative

1 day ago


St Louis, Missouri, United States XPO Logistics Full time

Job Summary

XPO Logistics is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Bill Shipment Management: Accurately bill shipments according to applicable tariffs and pricing agreements.
  • Documentation Error Resolution: Recognize and resolve documentation errors to ensure seamless customer experience.
  • Customer Inquiry Resolution: Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
  • Performance and Quality: Meet or exceed performance and quality standards, ensuring high levels of customer satisfaction.

Requirements:

  • Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.

What We Offer:

  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: Collaborative and dynamic work environment.


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