Customer Service Representative
1 day ago
Job Summary
XPO Logistics is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Bill Shipment Management: Accurately bill shipments according to applicable tariffs and pricing agreements.
- Documentation Error Resolution: Recognize and resolve documentation errors to ensure seamless customer experience.
- Customer Inquiry Resolution: Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
- Performance and Quality: Meet or exceed performance and quality standards, ensuring high levels of customer satisfaction.
Requirements:
- Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on customer satisfaction.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
What We Offer:
- Competitive Compensation: Competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: Collaborative and dynamic work environment.
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