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Customer Service Representative

2 months ago

St Louis, Missouri, United States Tranzonic Full time

**Job Summary**

Tranzonic is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities:**

• Assist customers with inquiries, concerns, and issues in a timely and professional manner

• Process orders and maintain accurate customer master account information

• Follow up on sales calls and leads to ensure customer satisfaction

• Meet department goals, objectives, and standards for customer service

• Interact with warehouse teams to ensure seamless order fulfillment

• Handle customer complaints, credits, and tracing in a professional and timely manner

• Make outbound calls to obtain customer leads and offer sales opportunities

• Maintain a positive work atmosphere by communicating effectively with customers, colleagues, and management

**Requirements:**

• 1-3 years of experience in business-to-business customer service

• Strong organizational skills, attention to detail, and problem-solving abilities

• Excellent verbal and written communication skills

• Ability to work in a team environment and adapt to changing priorities

• Strong analytical and critical thinking skills

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance