Information Systems Specialist

6 days ago


Colorado Springs, Colorado, United States Apogee Corporation Full time

At Apogee Engineering, LLC, we are committed to making a positive difference for our customers and our people. We are actively seeking a highly skilled Information Systems Specialist to join our team as an IT Support professional.

About the Role

This is a full-time opportunity to provide technical support to our clients in the United States Space Force (USSF). As an IT Support specialist, you will be responsible for troubleshooting hardware and software issues, installing and maintaining computer systems, and providing exceptional customer service.

Key Responsibilities
  • Provide Tier I and Tier II help desk technical support to customers and peers, including application and hardware support, troubleshooting network connectivity, and assisting with requests regarding account administration, training, distribution, and documentation of software, system, and network status.
  • Install, maintain, configure, troubleshoot/repair IT devices, and software, including desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10 and Microsoft Office 2016.
  • Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists.
  • Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community.
  • Monitor trouble ticket queues and emails for timely customer engagement and resolution.
  • Interact daily with Senior Tech and customers, normally involving exchange or presentation of information via phone, email, or face-to-face communication.
  • Interact well with peers, end users, and external support organizations in a professional and courteous manner.
  • Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software.
Requirements
  • Citizenship: Must be a US citizen.
  • Clearance: Must have and be able to maintain a Secret clearance.
  • Certifications: CompTIA Security+ or equivalent 8570 level II compliance required at time of application.
  • Education: High School Diploma.
  • Years of Experience: 2-3+ years of relevant IT support experience.
Compensation and Benefits
  • The estimated salary for this position is $48,000 - $54,240 per year, paid hourly ($22-24/hr).
  • Apogee offers two medical plans, a high deductible health plan with an HRA and a traditional POS plan with co-pays, dental, vision, 401(k), life insurance, PTO, paid holidays, parental, military, and jury duty paid leaves.
About Us

We are a provider of research, engineering, operations, software, cyber, intel, training, technical services, and financial and administrative expertise across an array of DOD and Federal Civilian customers. Our company was founded on the commitment of making a positive difference for our customers and our people. We are known for an unwavering dedication to our client's success, a warm and employee-centric work environment, and an enthusiasm to provide the right solution at the right time.



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