IT Support Specialist for Mission Critical Systems

2 days ago


Colorado Springs, Colorado, United States Maximus Full time
About the Role

Maximus is seeking an experienced IT Support Specialist to join our team in Colorado Springs, CO. As a key member of our Operations Support Center (OSC), you will provide technical expertise to support mission-critical systems.

Key Responsibilities:
  • Provide Tier 2 IT support services for a high-availability platform.
  • Supervise and manage incoming support requests, determining the appropriate level of support required.
  • Log, track, and manage incidents and service requests using our ticketing system, ensuring timely resolution and communication with end-users.
  • Supervise first-line technical support for hardware, software, and network issues, escalating complex problems as necessary.
About You

We are looking for an experienced IT professional with a strong background in helpdesk/service desk operations. You will be responsible for supervising a team of technical support specialists, providing guidance on optimization strategies, and developing knowledge base articles.

Requirements:
  • 12+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent customer service experience.
  • Active Secret clearance is required.
  • Familiarity with flexible shift work and willingness to participate in rotational on-call schedules.
What We Offer

Maximus offers a competitive salary range of $80,000 - $130,000 per year, depending on experience. Our comprehensive benefits package includes health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. If you are a motivated and detail-oriented IT professional looking for a challenging role, we encourage you to apply.



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