Tech Support Specialist
6 days ago
General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.
Salary and BenefitsWe offer an estimated salary range of $23.25 - $31.50 per hour for this position based on experience, geographic location, and contractual requirements.
Our benefits package includes medical plan options, dental plan options, a vision plan, and a 401(k) plan offering pre and post-tax contributions up to the IRS annual limits with a company match.
To promote work/life balance, we provide full flex work weeks where possible and a variety of paid time off plans, including vacation, sick, and personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.
Job DescriptionWe are seeking a Help Desk Technician to join our team in Colorado Springs, USA. As a Help Desk Technician, you will play a critical role in ensuring the smooth operation of our clients' systems.
Your primary responsibilities will include:
- Providing end-user software and hardware troubleshooting and support
- Installing, modifying, and repairing computer hardware and software using remote access tools
- Maintaining current knowledge of relevant technology and applying diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Assisting in the administration of email, Microsoft Office, and other applications
To be successful in this role, you must have:
- A high school diploma or equivalent (HS/GED)
- At least 1+ years of experience in a related field
- Two certifications: Security+ CE or another 8570 certification, and PWS 9.1 certification
You should also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
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