Optical Dispenser

3 weeks ago


Woodcliff Lake, New Jersey, United States LUXOTTICA OF AMERICA INC Full time

Job Summary

As an Optical Dispenser at LUXOTTICA OF AMERICA INC, you will be responsible for providing exceptional patient experiences through the selection of eyewear, accurate measurements, ordering, and fitting of eyewear to meet all patient needs.

Key Responsibilities

  • Custom fits glasses and precisely places prescription in lenses.
  • Acts as a leader in optical acumen, providing a voice for peers.
  • Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
  • Explores the needs and priorities of patients by asking open-ended questions.
  • Assists peers with difficult or complex areas of product needs and prescriptions.
  • Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded.
  • Acts quickly for resolution. Partners with management as necessary.
  • Possesses the ability to multi-task and manage time with competing priorities.
  • Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
  • Commits to delivery date and time, seeks feedback, and asks for referrals.
  • Takes ownership to achieve exceptional results on individual and team goals.
  • Presents, celebrates, and educates at time of dispense.
  • Takes pride in dispensary appearance, shows initiative to keep clean, attractive, and organized. Secures and protects company assets within control.
  • Effectively collaborates with all doctors and practice staff on a daily basis to ensure high-level partnership for patient care.
  • Informs management of safety opportunities; demonstrates safe work practices.
  • Possesses a 'can-do' spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
  • Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Works weekends and evenings in support of business needs (varies by location).
  • Adheres to attendance and daily time-keeping requirements, all company policies, and procedures.
  • Fosters positive working relationships with the practice, communicating any concerns promptly to the Manager.
  • Consistently maintains proper dress code.
  • Performs other duties as assigned by Manager or as business needs.

Requirements

  • High School graduate or equivalent.
  • Active state optical licensure; must maintain license.
  • Strong customer service skills: communicator, listener, and team builder.
  • Strong basic math skills.
  • Sales skills.
  • Embraces new technology and change.
  • Familiarity with technology, such as point-of-sale, patient record systems, and other software applications.

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.


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