Optical Sales Consultant

1 day ago


Lake City, Florida, United States VSP Vision Full time

VSP Vision is a leading provider of eye care services in central Florida, with a rich history of supporting the eye health of the local community. As a Sales Consultant at our Optical Outlets, you will play a key role in delivering exceptional customer service and helping patients achieve their best vision.

Compensation: The estimated salary for this role is $13.50 per hour, based on the location and industry standards in central Florida.

About the Role:

As a Sales Consultant, you will be responsible for providing a seamless customer experience, from greeting patients and explaining the process to assisting with merchandise selection and dispensing eyewear. Your primary function will be to support the Doctor and Office Manager in ensuring the highest level of customer service and quality eyewear at an affordable price.

Key Responsibilities:

  • Attract and retain customers by providing unsurpassed customer service
  • Greet customers and explain the process in a transparent way
  • Assist patients with merchandise selection, fitting frames, and dispensing eyewear
  • Solve visual problems or challenges for customers
  • Manage customer transactions at time of purchase
  • Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
  • Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs
  • Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
  • Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Requirements:

  • One to two years of experience in a related field
  • Working knowledge of MS Office package
  • Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
  • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
  • Excellent interpersonal and rapport-building skills
  • Ability to ask appropriate and relevant questions to identify customer needs
  • Proven problem-solving, negotiations, and decision-making skills
  • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
  • Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Preferred Qualifications:

  • Experience as an Optician with an active Florida License
  • Bilingual English and Spanish

Work Location: 2469 W US Hwy 90 A-27, Lake City, FL 32055

Benefits Package: VSP Vision offers a comprehensive benefits package, including medical and dental insurance, free vision care insurance and eyewear discounts, 401(k) retirement plan with employer match up to 3.3%, paid vacation and holidays, life, accidental, and disability insurance plans, and EAP access for employees and family.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


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