Account Management Associate, AgencyIQ

5 days ago


Arlington, Virginia, United States Politico Full time
Job Title: Account Management Associate, AgencyIQ

AgencyIQ, POLITICO's regulatory intelligence division, is a research and analysis product that provides regulatory professionals with reliable access to high-value insights, real-time data, and non-partisan journalism.

Our Account Management team embodies POLITICO's culture, which is defined by grit, total integrity, and innovation. Our team focuses on providing high-quality customer service while driving revenue through upsells and renewals.

Key Responsibilities:
  • Research and identify new opportunities to grow the existing subscriber base
  • Implement outreach strategy for in-person and phone interactions with subscribers and potential new subscribers
  • Support account management team with day-to-day client relationships and project management
  • Assist in the preparation and follow-up of the renewal meetings and sales process
  • Develop a solid understanding of our products and services to respond to client requests and proactively deliver value
  • Assist in client onboarding by setting up access and conducting initial meetings with new clients to onboard and train them on how to navigate their dashboard, organize their content, and get the most out of their subscription
Requirements:
  • Minimum 1 year of professional experience, including internship and externship roles
  • Strong client service ethic
  • Experience working in a team environment
  • Sales or customer service experience
  • Ability to communicate effectively by email and phone with executives
  • Experience thinking through problems creatively
  • Attention to detail
  • Experience analyzing data and drawing conclusions based on the numbers
  • Proven experience managing multiple, competing priorities
  • Ability to take initiative on projects and through customer service interactions

We are driven by our values: relentless contributors, disruptors of the status quo, collaborators, talent cultivators, and DEI stewards. Our culture is defined by grit, total integrity, and a prioritization on innovation.

We value our people. Click here for more on what we offer and what it's like to work for POLITICO.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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