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Customer Engagement Manager for B2B Solutions
2 months ago
Swooped is a prominent provider of B2B solutions, focusing on Account Intelligence through a blend of data analytics and artificial intelligence, aimed at empowering B2B companies to efficiently meet their revenue targets.
We are committed to promoting professional development and innovation while ensuring a strong dedication to our workforce and the community.
With a presence in various locations and options for remote work, we prioritize creating a diverse and inclusive work environment.
Position Overview:
We are looking for a talented Mid-Market Customer Success Manager (CSM) to enhance customer engagement and drive the growth of our solutions.
The CSM will work closely with clients, offering insights into B2B digital business and assisting them in effectively utilizing our platform to meet their goals.
This role involves establishing relationships with key stakeholders, promptly addressing issues, and ensuring that customers derive maximum value from our offerings.
The compensation for this position ranges from $85,000 to $125,000, excluding bonuses.
Key Responsibilities:
- Act as the main point of contact for Mid-Market accounts throughout their journey.
- Encourage adoption and effective use of the platform.
- Oversee the onboarding process for new clients.
- Provide strategic advice and best practices to help clients achieve their objectives.
- Identify opportunities for growth and collaborate with the sales team.
- Build trust with senior executives and maintain robust client relationships.
- Manage client projects and advocate for customer needs internally.
- Stay updated on industry trends and the competitive landscape.
Qualifications:
- 5+ years of experience in strategic account management or customer success.
- Demonstrated success in sales and account expansion.
- In-depth knowledge of Marketing Automation, CRM, and related technologies.
- Experience in managing project implementations and identifying operational gaps.
- Ability to showcase ROI and align solutions with client requirements.
Benefits:
Swooped offers a competitive benefits package, including up to 100% coverage for Medical and Vision premiums, a flexible PTO policy, access to a mental wellness platform, holidays, 401(k) matching, and comprehensive insurance options.
