Electrical Support Specialist
17 hours ago
The Electrical Support Specialist role at Volta Power Systems involves providing technical phone support to OEMs, dealerships, and end-user customers for their service and support needs.
This position requires a strong understanding of electrical systems and the ability to communicate complex technical information to non-technical stakeholders.
Key Responsibilities
- Telephone / Email: Monitors and answers incoming phone calls and emails during standard working hours.
- Field Service Ticket Management: Obtains and documents detailed information about each failure in the online ticketing system.
- Remote Diagnosis: Evaluates and diagnoses Volta systems, components, and applications remotely using appropriate decision trees.
- Return Merchandise Authorization (RMA): Initiates an RMA for any nonconforming material found during diagnosis.
About Volta Power Systems
We are a leading provider of advanced energy solutions built with the latest automotive-grade li-ion technology. Our power systems meet environmental goals, drive profitability, and enhance end-user experiences like no other system can.
Salary and Benefits
The estimated salary for this role is $65,000 - $85,000 per year, depending on experience. We offer a comprehensive benefits package, including 401(k) matching, dental insurance, health insurance, life insurance, paid time off, and vision insurance.
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