Customer Service Representative

1 week ago


Plano, Texas, United States Toyota Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Assistance Specialist to join our team at Toyota Financial Services. As a key member of our Central Customer Assistance Team, you will play a critical role in providing exceptional customer service and resolving account issues in a timely and professional manner.

Key Responsibilities
  • Analyze payment history and communicate account status to customers using established guidelines.
  • Document all activities in accordance with procedures and utilize appropriate systems and forms.
  • Analyze account characteristics and negotiate with customers to bring accounts current and recommend solutions.
  • Use collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
  • Promptly report and refer sensitive and complex issues to the Customer Assistance Supervisor.
  • Complete non-phone-based projects and account maintenance/remediation efforts.
  • Offer critical decision-making when assigning accounts out for repossession.
Requirements
  • High School Diploma or equivalent.
  • Excellent verbal communication and interpersonal skills.
  • Adaptability and coachability to work through complex changes/situations.
  • Working knowledge of Microsoft Office Applications.
What We Offer

At Toyota, we value our employees and offer a range of benefits and career development opportunities. These include:

  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs.
  • Vehicle purchase and lease programs.
  • Comprehensive health care and wellness plans.
  • Flextime and virtual work options.
  • Toyota 401(k) Savings Plan with company match.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Flexible spending accounts.
Belonging at Toyota

We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and respected.



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