Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Customer Assistance Specialist to join our team at Toyota Financial Services. As a key member of our Central Customer Assistance Team, you will play a critical role in providing exceptional customer service and resolving account issues in a timely and professional manner.
Key Responsibilities- Analyze payment history and communicate account status to customers using established guidelines.
- Document all activities in accordance with procedures and utilize appropriate systems and forms.
- Analyze account characteristics and negotiate with customers to bring accounts current and recommend solutions.
- Use collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
- Promptly report and refer sensitive and complex issues to the Customer Assistance Supervisor.
- Complete non-phone-based projects and account maintenance/remediation efforts.
- Offer critical decision-making when assigning accounts out for repossession.
- High School Diploma or equivalent.
- Excellent verbal communication and interpersonal skills.
- Adaptability and coachability to work through complex changes/situations.
- Working knowledge of Microsoft Office Applications.
At Toyota, we value our employees and offer a range of benefits and career development opportunities. These include:
- A work environment built on teamwork, flexibility, and respect.
- Professional growth and development programs.
- Vehicle purchase and lease programs.
- Comprehensive health care and wellness plans.
- Flextime and virtual work options.
- Toyota 401(k) Savings Plan with company match.
- Paid holidays and paid time off.
- Referral services related to prenatal services, adoption, childcare, schools, and more.
- Flexible spending accounts.
We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and respected.
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