Storefront Operations Manager

4 weeks ago

Houston, Texas, United States Eco-Life Employment Group Full time
Job Title: Storefront Section Manager

Job Summary:

The Storefront Section Manager is a highly advanced managerial role that oversees the daily operations and activities of multiple retail stores. This position requires a strong leader who can formulate policies and procedures, manage staff, and ensure customer satisfaction.

Key Responsibilities:
  • Develop and implement policies and procedures to improve store operations and customer service.
  • Manage a team of employees across multiple locations, providing leadership, motivation, training, and evaluation.
  • Interface with the public and corporations, working under minimal supervision with considerable latitude for initiative and independent judgment.
  • Assess and resolve issues, evaluating current and proposed procedures to implement changes as necessary.
  • Manage day-to-day activities of staff, ensuring maximum use of time and resources, and making recommendations concerning staffing and operational matters.
Requirements:
  • High school diploma or G.E.D. equivalent from an accredited institution.
  • Minimum five (5) years of supervisory or managerial experience in a customer service/relations environment role with increasing responsibility.
  • Experience in toll road authority operations, including tag and violation operations, and handling escalated accounts.
Knowledge, Skills, and Abilities:
  • Knowledge of administrative, management principles, and best practices.
  • Knowledge of Texas State laws and requirements for toll violation processing.
  • Extensive knowledge of the services, functions, operational policies, and procedures of the section.
  • Knowledge of electronic toll collection/violation enforcement operations and procedures.
  • Knowledge of basic arithmetic.
  • Effective verbal and written communication and interpersonal skills.
  • Strong customer service skills.
  • Good analytical and organizational skills.
  • Ability to plan, organize, and coordinate work assignments.
  • Ability to make decisions and delegate authority.
  • Ability to prepare accurate correspondence and comprehensive reports.
  • Ability to coordinate planning and assess budgetary needs.
  • Skills in using logic and reasoning.
  • Proficient PC operating skills with working knowledge of MS Office to include Word and Excel, and databases.
  • Excellent time management, organizational, and multi-tasking capabilities.
  • Ability to be flexible and goal-oriented.
  • Effective communication and listening skills.
Physical Demands:

This position requires a substantial amount of walking, some standing, sitting in an office environment, and light lifting such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.

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